Undercover Buzz
The Buzz Company helps you build customer loyalty and attract new business through our Undercover Buzz program. This new twist on the traditional secret shopper concept allows us to go behind the scenes of your business to perform an authentic evaluation of your atmosphere, service and overall customer experience.
We identify and enlist a key group of individuals who have a keen interest in your products and services, and can give you the insight you need to assess and improve your business. Our undercover shoppers are not paid professionals, but rather current and potential customers who can honestly and effectively evaluate your customer service based on their motivations and expectations.
We analyze the Undercover Buzz results to provide specific steps your business can take today and into the future to increase profitability. We focus on tangible results that in some cases you can start to see within days – not months or years. Our goal is to help you start building a stronger business today.
